NEW PATIENT INFO
Welcome to our practice!
The trusted physicians and staff at Ladies First strive to show compassion and care to our patients. We are continually making efforts to improve the patient’s experience. All our physicians welcome new patients!
Our Dothan office is open from 8:00 am to 5:00 pm, Monday – Friday. Each doctor’s hours vary from day to day. We ask that you call in advance for an appointment. We make a conscious effort to see patients on time. However, there are many occasions when emergencies and other patent care problems result in unavoidable delays. We appreciate your understanding when this happens.
Before your appointment
We encourage our new patients to arrive 15 minutes earlier than their scheduled appointment time. This allows for time to complete the new patient forms. You are welcome to download, save, complete and print the forms below ahead of time and bring them with you if you’d prefer. Also please have medical records and/or notes from other physicians ready for the receptionist.
What to bring to your first visit:
- Valid form of I.D.
- Current Insurance Card
- All of the above Registration Forms
- Pharmacy information of your choice
Running late for your appointment?
If you find you are running late for an appointment, please call us to determine whether you can still be seen. If you are over 20 minutes late, we will make every attempt to accommodate you into the schedule; however, you may need to wait. You also have the option to reschedule the appointment.
We request that you provide us at least 24 hours notice if you need to cancel your appointment. A $25 fee applies to missed/no show appointments.
Confidentiality (HIPAA) and Medical Records
A federal law known as HIPAA protects patient privacy and prohibits us from disclosing or discussing personal information or treatment regarding a patient without the patient’s written authorization. Therefore, we must always speak with the patient regarding the care we provide, billing, medications, etc. unless there is a written authorization on file. This applies to children/adults/spouses/partners – no exceptions. Verbal authorizations are not acceptable.
Medical Records are property of the medical practice. Virginia State Law requires that requests for a copy of a patient medical record are made in writing. This request must be HIPAA compliant; and must identify the patient including date of birth, current address, and signature. The request must also include where the records are to be sent with full name and complete address. Please allow 5 business days for medical records processing. A $25 fee applies to the copying, mailing, and storing of medical records.
Non Emergency Telephone Calls
During office hours, the doctors’ schedules do not allow for patient telephone calls unless there is an urgent or emergency situation. The receptionist or nurse will direct your question or concern to your physician. The nurse will call you back with instructions from the doctor. Nurses triage telephone calls between 9am and 4:30pm.
Emergencies and After Hours
If the situation is severe, please call 911 or go to the nearest emergency room. During office hours, call your office at 877-671-9445. After hours and weekend calls will be answered by the physician on call. Please limit these phone calls to urgent matters. Please call your respective office telephone number and the answering service will page the doctor on call.
Prescription and Refills
All prescriptions will be given to the patient during your scheduled office visit. The doctor will either e-prescribe it to your pharmacy on file or provide you with a printed one.
If you need a refill on an existing prescription, please have your pharmacy contact the office via fax, E-prescribes, or telephone call. Please allow 48 hours for a refill prescription request to be processed. Be aware that prescription refills will not be handled after hours or on weekends.